Indicator 19 — Learning resources available to beneficiaries
You must provide beneficiaries with learning resources suited to each service and make sure they can genuinely access them and take ownership of them during and, where relevant, after the training.
Applies to: OF · CFA · VAE · CBC
Indicator 19 covers the learning resources you give your beneficiaries: course materials, exercises, memo sheets, platform access, bibliographies, a resource centre for CFAs. The framework adds a decisive nuance: it is not enough for these resources to exist — beneficiaries must actually be able to access them and take ownership.
What the auditor checks on the day
The auditor picks a few services from your catalogue and verifies, for each:
- the existence of suitable resources: presentation decks, trainee booklets, case studies, tutorials, quizzes;
- their consistency with the service's objectives and audience — a single deck recycled across all courses raises immediate suspicion;
- the provision arrangements: signed hand-over, email dispatch, upload to an extranet or LMS;
- proof that beneficiaries actually accessed them: acknowledgements, connection statistics, distributed credentials;
- for CFAs, access to a resource centre or digital documentary resources;
- for VAE and skills assessments, the support resources provided (method guides, file templates, exploration tools).
Achieving compliance, step by step
- Draw up, service by service, the list of resources provided: this is the "learning resources" column of your resources table, consistent with indicator 17.
- Date and version your materials. A footer with the organisation's name, the course reference and the version instantly professionalises the set.
- Choose a traceable distribution channel: trainee space, shared folder with individual links, or an archived dispatch email. Access traceability is the most requested proof.
- Mention the resources in your programmes and agreements: "materials provided: trainee booklet, 3 months' platform access" — the auditor will check the promise is kept.
- If you leave post-course access (replays, sheets, forum), state its duration: a genuine plus for the ownership the framework requires.
Field advice
The most common weakness among new entrants is not missing resources but missing access proof. From your very first session, get into the habit of sending materials in a dedicated email you archive, or having a document-handover list signed. Thirty seconds per session, and the indicator is locked.
Adapt the resources to the audience: for digitally struggling learners, plan a printed version; for a certifying course, add past papers or mock assessments. Auditors appreciate these touches because they demonstrate the fit logic demanded by criterion 4.
Mind copyright, too: do not embed protected content in your materials without authorisation. It is not this indicator's direct object, but a visibly pillaged deck discredits your whole quality system in the auditor's eyes.
Finally, connect this indicator to your pedagogical watch (indicator 25): when your watch leads you to enrich a deck or add an e-learning module, trace the update. One action feeds two indicators, and you demonstrate that your resources live at the pace of your courses instead of sleeping in a folder.
The evidence the auditor expects
- P.1Dated, versioned training materials for each audited service
- P.2Dispatch emails or a signed document-handover list
- P.3Screenshots of the trainee space or LMS with the uploaded resources
- P.4Connection statistics or credentials distributed to beneficiaries
- P.5Programmes and agreements mentioning the provided resources
- P.6For CFAs: resource centre access or documentary subscriptions
Common mistakes in audits
- No proof beneficiaries actually received or consulted the resources
- A single generic deck reused across different services
- Undated materials, with no version or organisation identification
- Promising resources in the programme that are never actually provided
- Resources inaccessible in practice (dead links, platform closed after the session)
- Forgetting the VAE or skills-assessment specific support resources
FAQ — indicator 19
+Which learning resources does Qualiopi require?
The framework imposes no format: course materials, booklets, exercises, quizzes, videos, platform access or a bibliography. The requirement is fit with the service and proof that beneficiaries genuinely access them.
+How do you prove trainees can access the materials?
Keep the dispatch emails, have a handover list signed, or show your platform's connection statistics. One dated proof per session suffices; the auditor usually tests two or three files.
+Is an LMS required to pass indicator 19?
No. An archived email dispatch or a signed classroom handover are perfectly accepted. An LMS simply eases traceability and post-course access, but it is not mandatory.
+Does indicator 19 concern VAE and skills assessments?
Yes. For VAE, it covers method guides and file templates; for skills assessments, exploration tools and interim summary documents. The access-proof logic stays the same.