Indicator 3 — Completion and employment rates (apprenticeship)

Indicator 3 only concerns organisations delivering apprenticeship training. It transposes into Qualiopi an obligation from the French "Avenir professionnel" law and article L. 6111-8 of the Labour Code: publishing per-programme performance figures to inform the choices of young people and their families. If you are not a CFA, this indicator is simply not applicable and is not audited.

What the auditor actually checks on the day

For each apprenticeship programme in your offer, the auditor verifies publication of:

• the qualification pass rate for the diplomas or professional titles prepared;
• the further-study rate;
• the in-course interruption rate (contract breakdowns);
• the employment outcome rate of leavers;
• the establishment's added value, where that statistic exists.

Three checks follow: presence of these rates on your public materials (CFA website, brochures, open days), consistency with official data, and the CFA's ability to explain where the figures come from. The reference source is the InserJeunes platform, which publishes these indicators by establishment and by programme. Where InserJeunes data does not exist for a programme (cohorts too small, recent programme), the auditor expects the CFA to display its own internal data or explicitly state that the statistic is unavailable.

Achieving compliance, step by step

1. List your apprenticeship programmes and check data availability on InserJeunes for each.
2. Build a mapping table, programme by programme: available rates, source, vintage, link to the official data.
3. Fill the gaps with internal data where public statistics are missing: your breakdown tracking, exam results and 6-month employment surveys feed clearly labelled "establishment" rates.
4. Publish the five rates on every programme sheet, with the reference year and the source. A reusable standard insert simplifies maintenance.
5. Update annually when new InserJeunes data is released, and trace the update in your quality system.

The new-entrant case

A newly created CFA, or a training provider opening an apprenticeship activity, has no data: the reading guide provides a new-entrant accommodation. The auditor then assesses the planned system for producing and publishing these rates: breakdown tracking tools, employment survey procedure, publication arrangements. Real figures are checked at the surveillance audit. From day one, display an honest statement: "first cohort in progress — indicators published after the first exam session".

Field advice

First: never copy national sector averages and pass them off as your own; the auditor cross-checks with InserJeunes and the gap shows instantly. Second: the in-course interruption rate is the one CFAs prefer to hide, yet its absence is the most frequent finding on this indicator. Own it, and connect it to your dropout-prevention plan (indicator 12): an explained breakdown rate backed by corrective actions makes a good impression. Finally, think globally: these rates belong to indicator 3, but they live on the same media as indicators 1 and 2. A well-built programme sheet validates all three at once.